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Ford Motor Company of Southern Africa (FMCSA) has commenced with Phase 2 of the safety recall action for all affected Kuga 1.6 models, and is requesting customers to schedule an appointment with their dealer in order to have the vehicle enhancements completed.
This second phase is designed to mitigate the risk of an engine fire resulting from a cracked cylinder head caused by a loss of coolant, and applies to all affected Kuga 1.6 models built at the Valencia Assembly Plant, Spain, between 8 May 2012 and 27 September 2014.
“Our customers are our top priority, and their safety is of the utmost importance to us,” says Casper Kruger, managing director, FMCSA. We are taking additional precautions to protect our customers and their vehicles with the Phase 2 recall action.”
“Our global engineering team has finalised the second stage of the recall, and South Africa is the first market to receive parts and implement Phase 2 of the recall,” Kruger adds. “Accordingly, we have now begun rolling out the final recall and are notifying customers to make an appointment with their nearest dealer.”
In Phase 2, new hardware will be installed, comprising a new coolant expansion tank with a sensor that monitors the level of the vehicle’s coolant. Excessively low coolant levels reduce the ability to keep the engine cool, which in turn, leads to overheating. The system will now warn the driver well in advance if there is a risk of overheating due to insufficient coolant in the system.
In addition, the vehicle’s updated software introduced as part of this Phase 2 action has the ability to reduce engine power, and notifies the driver to safely pull over if coolant levels drop below the minimum required level.
To accommodate this enhanced system, changes have been made to the routing of the coolant pipes, an electrical harness is fitted, and the software configured to monitor this new coolant level sensor. An additional coolant pipe will also be replaced for added robustness and durability of the cooling system.
Customers are being asked to schedule an appointment with their dealer; this will ensure the dealer is able to perform the recall action quickly and efficiently. Should the customer wish, their dealer will also pre-arrange alternative transport upon scheduling an appointment.
Continuing the customer support measures introduced after the initial Kuga 1.6 safety recall announcement in January 2017, all Kuga models benefit from the Ford Kuga PremiumCare Extended Plan, backed by Ford Motor Company of Southern Africa. This plan provides additional cover beyond the new vehicle warranty, and now covers the repairs of more than 1 000 vehicle components up to a maximum of six years or 200 000km, whichever comes first.
The PremiumCare Extended Plan applies to all Kuga models, including the affected 1.6-litre models, as well as the 1.5-litre petrol, 2.0-litre diesel and 2.0-litre petrol sold between 2012 and 2017. It also applies to the previous-generation Kuga 2.5 models registered as new in 2012.
Additionally, Ford Roadside Assistance is available to all Kuga owners, beyond the standard three – year/unlimited mileage cover. Supported through the AA, this service is available 24/7 on 0861 150 250.
Any customer concerns or queries can be directed to Ford Customer Service at 0800.204.688 / +27.12.843.5824 (international callers) or email CRC3@ford.com.