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Bidvest McCarthy Toyota Centurion has been recognised for its exemplary sales and service performance and awarded the title of 2016 Toyota Dealer of the Year at a gala dinner held in Cape Town.
Riaan Grobler, the Dealer Principal, received the award – a first for the dealership. “Riaan and his team at Bidvest McCarthy Toyota Centurion are well deserving of the 2016 title,” commented Andrew Kirby, the President and CEO of Toyota South Africa Motors. “Toyota values were diligently applied in day-to-day operations to continuously exceed customer expectations, resulting in a dealership which stands out as a beacon of excellence in the Toyota network.”
The Toyota National Dealer Awards Ceremony is an annual event hosted to celebrate the dealer network’s performance over the preceding year. The scoring system used to identify winners, titled the Toyota Pyramid of Excellence, is based on a comprehensive set of metrics, which measures variables such as customer service, sustainability management, vehicle marketing and sales, Automark sales and financial achievements.
Toyota also identified its outstanding dealers within Small, Medium, Large and Mega dealer categories. Bidvest McCarthy Toyota Centurion won the President’s Award for the best-performing dealer in the Large category. The titles for best-performing Small, Medium and Mega dealerships were presented to Algoa Toyota Uitenhage’s Calvin Parry, Imperial Toyota Strijdompark’s Sean Bacon, and Barloworld Toyota Centurion’s Theo Brits.
Included in the evening’s Presidential accolades were awards for the most accomplished Divisional Group Managing Director, and Group Managing Director of dealer groups in the Toyota network.
Alex Frielingsdorf of the Barloworld Group walked away with the title of Group MD of the year, whilst Alfie Rieckhoff of the Thekwini Group was announced as 2016’s Divisional Group MD of the year.
The final President’s award for the evening acknowledged the Toyota dealership with the highest combined customer experience score in 2016. Thekwini Toyota Westville took the award and was commended for workmanship, professionalism and accommodating behaviour. Michael Koberstein accepted the award on the dealership’s behalf.
The Chairman’s Achievement Award, which is conferred at the CEO’s discretion, was won by Fanie Erasmus of Lydenburg Toyota. Erasmus holds the record for claiming five Dealer of the Year Awards, and was recognised once again for his contribution and passion since becoming a dealer principal in 1986.
Within the Vice President’s Awards segment, Toyota recognised superb performance in service from its monitor dealer network. Monitor service dealers take on a specialist resolution function in the dealer network by addressing complex challenges, or problems lacking an existing solution. For 2016, Anthony Barraball accepted the award for Mortimer Toyota Newcastle.
Another noteworthy award, received by Elsa Mollentze for Hillcrest Toyota, was the Vice President’s Environmental Award. The title is given to the dealership that best implemented innovative environmental initiatives, both within the dealership and community, to align with Toyota’s overall sustainability goals.
Toyota Financial Services’ (TFS) CEO, Marius Burger, furthermore acknowledged the best-performing Toyota dealer for Finance and Insurance services performance, and this year Brian Jones of Halfway Toyota Shelly Beach claimed the title.
The Lexus Dealer of the Year 2016 was awarded to Brian Shrosbree of Lexus Nelspruit. The title for top-ranking Lexus Financial Services dealer of the year was assigned to Lexus Fourways, while the President’s award for superior Lexus Customer Experience was won by Lexus The Glen.
In the commercial vehicle category, Hennie de Villiers of Bidvest McCarthy Hino Midrand won for the second consecutive year. The dealership achieved 103% of their sales target, despite 2016 being a challenging year for the trucking industry. The award for leading Hino Customer Experience dealer was received by Gansen Chetty of Hino Shelly Beach.