Ford SA under pressure from NCC

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National Consumer Commission institutes investigation into Ford Motor Company South Africa

In the wake of the recent recall of 1,6-litre Ford Kugas, the National Consumer Commission (NCC) has decided to investigate alleged prohibited conduct on the part of Ford Southern Africa and its dealerships.

According to Ebrahim Mohamed, the NCC’s commissioner, Ford has been advised of the investigation following more than 130 complaints against the company.

In terms of Section 61 of the Consumer Protection Act – under which prohibited conduct falls – a producer, importer, distributor or retailer is liable for any harm caused by the supply of unsafe goods or a product failure.

“The NCC views allegations of prohibited conduct in a serious light. We will leave no stone unturned in our quest to get to the bottom of the issues that have been raised by consumers,” Mohamed said.

“We plead with affected consumers to allow us the necessary space and time to thoroughly deal with the matter,” he said.

Mahomed added that Ford’s perceived delay in issuing a recall notice regarding Kugas would also be investigated following allegations that representatives from the insurance industry had informed the company last year that claims had been received regarding fire damage to 1,6-litre models.

“A consumer rights violation is tantamount to a human rights violation. It is by no coincidence that the rights in the CPA are somewhat similar to those enshrined in the Bill of Rights of our Constitution,” Mohamed said.

  • Meanwhile, Ford Australia has come under fire for failing to issue a recall for Kugas sold there, following reports of several incidents in which 1,6-litre derivatives self-combusted. The vehicles in question come from the same plant in Spain that supplies vehicles to South Africa.

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